FAQ
You asked, we answered.
The top speed is 30mph. Of course, this varies depending on your terrain and load. Drive to the conditions.
The 2X2 has a range capability of up to 75mi. Variables such as load, terrain, speed, and wind resistance do influence this.
No – it’s more economical and less straining for the motors to share the load.
Being AWD and weighing in at between 64-71kgs (depending on the model), the 2X2 is very manoeuvrable and easy to handle, even up hill. The low centre of gravity also helps with this. With a load of up to 100kg, it is estimated that the maximum gradient is 25%, however you should always take the drivers abilities and limitations into consideration. Set up a demo with your local dealer to see how well it works in your environment!
The 2X2 motors are powered independently and are not connected mechanically. Power to both wheels, rather than just one or the other, is most efficient for the battery. It also provides the two-wheel drive the 2X2 is so well known for.
Yes, the 2X2 has front and rear regenerative braking to assist with slowing the bike and reducing brake wear, along with providing some extra charge back into the power supply.
The 2X2 is designed to perform in all types of terrain and can cross through bodies of water such as rivers and streams. However, the water level should not exceed the height of the foot pegs or axels. Evidence of full submersion can void your warranty.
If the motors get fully submerged (particularly when hot) they may take on water. This can prematurely age the internal parts of the motor and would negate your motor warranty.
As with any piece of machinery, salt water will accelerate corrosion. It is important to wash the 2X2 down regularly when using it in salty environments and avoid submerging the motors, keeping any water below the level of the foot pegs.
The 2X2 is designed to have only one person on it, therefore we recommend that only one person rides on the 2X2 at a time.
In short – no. The seat is fixed in place at 800mm but can be flipped up to allow for the removal of the power supply.
We recommend you do not exceed your body weight in cargo or ride with over 150kg total. Cargo should be evenly distributed between front and rear. We’ve created some custom UBCO accessories to help you load up your gear – click here to check it out!
Yes. The front and rear suspension have adjustable rebound controls that change the rate the suspension re-extends after an impact. They also feature spring preload adjustment to soften or stiffen the suspension. You’ll find instructions and recommendations in the user manual that comes with the bike.
If you are riding your 2X2 on the road (Adventure and Dual Use models only) you will typically need a driver’s license (check your local licensing requirements). However, if you are using it as an off-road, unregistered vehicle, or riding the off-road 2X2 or 2X2 Work Bike, you likely won’t need a license (but again, check your local laws).
Simply take the documents provided, together with photo ID and a form of payment to your local licensing agency and they will register and license your 2X2 then and there. The 2X2 Work Bike and previous off road models cannot be registered for road use. Don’t forget to register your warranty with us at UBCO. You can do that by clicking here.
If your bike is purely for off-road riding, there is no requirement to register your 2X2 for on-road use, however you still need to register your warranty with us at UBCO. You can do that by clicking here.
It takes 4 to 6 hours to charge the battery from flat depending on the size (capacity) of the battery (power supply).
A Lithium-ion battery doesn’t suffer from the same charge memory problems as other types of battery, therefore it can be topped up at any time. Charge your power supply fully at least once a month to ensure the health of the power supply (even if you haven’t ridden the bike).
No you don’t – just plug the provided charger into the charge socket on the power supply (battery) and twist to lock. In saying that, if you want to take the battery out to charge, you can do so.
The KXH Power Supply has a nominal voltage 50.4V with a maximum voltage of 58V.
Without getting too technical, an IP rating is shorthand for an Ingress Protection rating – how well something can stand up to the elements. The first digit is protection from particulate ingress (dust). The second digit is protection from moisture ingress (water). So the first 6 denotes full protection against dust and other particulates, including a vacuum seal, tested against continuous airflow (and is the highest on the scale 0-6). The second 6 denotes protection against powerful jets (12.5 mm nozzle) of directed water from any direction (with the scale going up to 9). In a nutshell, at IP66 the power supply is environmentally sealed and weatherproof. It can handle the outdoor life! Just don’t submerge it in water.
If you’re storing your power supply for an extended period, ensure it has between 50% and 90% charge. Storing the power supply with either too full or too low a charge can cause cell damage, reducing the battery life and capacity. Charge your power supply fully at least once a month to ensure the health of the power supply (even if you haven’t ridden the bike). It’s also a good idea to unplug the power cable that connects the power supply to the 2X2 until you’re ready to use it again, if you are storing your power supply in your 2X2.
Our goal is to establish a product stewardship scheme, whereby we would actively take batteries back and rebate them for a purchase of a new battery and/or recycle them. This will be in line with when we anticipate the first of our batteries reaching the end of their useful lifespans. Currently, there are no lithium recycling facilities in New Zealand. There is one in Australia, but we will be working with our manufacturers to deliver a more circular solution.
It’s super simple to swap power supplies. Pull out the power plug, undo the strap, lift the seat, and pull the power supply out by the handles. Pop your second power supply in and you are good to go. You can buy replacement power supplies from your local UBCO dealer or through our website.
Good on you for getting off the grid! The 2X2 is charged via the provided UBCO charger, which can be connected to solar panels. However, the incoming supply needs to be regulated with an inverter and you will need a minimum of 420W solar output.
No, the bike is provided with a wall charger and cannot be charged off a 12V socket.
While the 2X2 has fewer moving parts than a typical combustion engine vehicle, they still require maintenance and servicing to ensure a continued safe operation. Every 2X2 will need regular servicing and maintenance checks to ensure that the warranty is maintained. You can find details of our recommended servicing schedules in the user manual.
You can do some basic maintenance yourself, such as changing the brake pads. Check out the user manual that comes with the bike to find out what you can do and what’s involved (it’s all pretty simple).
For regular servicing, contact your local UBCO Dealer or Certified Service Agent and they will book you in. You can find their details here.
We do not recommend using a high-pressure hose on the 2X2. Just a standard hose and brush should do the job if you keep on top of it regularly!
Talk to us or contact your local dealer; either one of us will be able to supply you with what you need.
Our products are currently available in New Zealand, Australia, and the US as well as the UK and some parts of Europe, with other markets coming soon. If you would like to be kept informed about our new markets you can sign up to our newsletter on the home page. Think there might be a dealer near you? Find one here.
Electric motors behave very differently than internal combustion engines. The main difference is electric motors achieve maximum torque at low rpm, which is the opposite of an internal combustion engine.
You can download the UBCO App from your smartphone’s app store. With the App you can control features to customise your ride, view the live dash (important for the Work Bike), and more.
In order to ruggedise and weatherproof the Work Bike we’ve stripped off all the on-road extras. This is where the UBCO 2X2 App comes in. You can use the live dash view for speedo, battery level, power readings and more. Download the App from your smartphone’s app store. Most importantly, speedo or no speedo, drive to the conditions and your abilities.
The bikes essentially have the same performance specs. However, the Special Edition has the latest iteration brakes which deliver a more robust braking experience. Other than that, the differences are aesthetic, and the Special Edition comes with extra accessories.
Here is the complete list of the differences:
- Improved braking – More robust with increased responsiveness and control
- Streamlined seat – engineered for greater comfort
- Mobile cockpit – Peak Design mechanically locking and magnetic vibration dampening phone mount
- Central carry-all – For throw and go access
- Rear carry case – 30L capacity, removeable, weatherproof, expandable
- 2 x tie down straps – Giant Loop Pronghorn straps
- Sport fender – Lighter and shorter
- Special color with color matched seat and accessories
- Limited run ID – each bike is individually numbered
The Special Edition comes standard with the 3.1kWh battery.
The Special Edition features the new UBCO-designed brake system which delivers a more robust braking experience. More braking power and longer-lasting brake pads. With more substantial brake levers for better control and a more comfortable riding experience.
We’re excited to have Peak Design onboard as our new product partner. Their mobile phone motorcycle stem mount works perfectly on the Special Edition. We love their high quality carry solutions and camera accessories and now stock a small selection on our website
The Special Edition comes standard with a center carry-all, a rear carry case, a Peak Design mobile phone mount, and two Giant Loop straps.
To celebrate our first limited edition product we decided to keep the price low. This is great buying with essentially all the accessories coming free!
Thank you for your interest in our future products. We have a fantastic team of designers looking at new ways to shape the future of riding. We will share updates on possible new products when the time is right. But for now, you can keep up with our latest news by signing up for our updates below, where we are building a community of engaged riders like yourself.
The FRX1 is hot on our strategic roadmap, and we are making good progress on development. We will share more information as soon as it becomes available.
The great news is that we are still holding pre-orders, and these will reserve the first production spots. Original pre-order holders will be among the first to get their hands on an FRX1 when it launches. We are anticipating high demand for this product, so holding on to your pre-order is essential if you want to ensure your spot in the queue.
You can order UBCO products online through our website or in person through one of our dealers If you order online, you can chose to collect your bike from a nearby dealer, or have it delivered direct to your door. It's up to you. Noting if the bike is delivered to you, some assembly is required (but don't worry, it's very simple!)
When there are no bikes available, you can make a pre-order and pay $1,000. This effectively secures your place on the waiting list. When bikes arrive in the country, they’ll be supplied in order of pre-orders placed. It’s the fastest way to get your hands on the bike you want!
If you pay a deposit online, UBCO will hold that deposit for you and subtract it from the total payable amount when your bike arrives. Delivery cost and taxes will be calculated and added to the final payment when the item(s) are ready for dispatch. Full payment is required before delivery or collection from an UBCO dealer. Accessories purchased at the same time as a bike will be part of the final payment and delivered with the bike.
Your deposit will be held by UBCO or the UBCO dealer you chose to buy from. This deposit is fully refundable should you wish to cancel your order (but remember, you will then lose your place in the queue).
This is a tricky question. It depends on how many pre-orders we have in the system vs the bikes we have coming in. Bikes arrive every couple of months, so making a pre-order is important as it secures your bike at the earliest possible time.
Shipment windows are listed at checkout, and once you place your order we will let you know the expected arrival date for your bike.
When bikes are available, you can expect your bike to be delivered within three working weeks of your order. If you place a pre-order, your bike will be delivered within three working weeks of new stock arriving in the country. Also check with your local dealer as they might have bikes available.
Your order will be delivered directly to your address. This must be a physical address and can not be a PO Box.
Note: some assembly is required for the 2X2. All instructions are included in the box and you need a few basic tools. Also note, this is a large, heavy item that will be delivered by a truck with a tailgate.
Collect your order from your selected dealer. They will take care of any assembly for you. If you’re ordering a 2X2 this is a good option if you don’t feel confident completing the final assembly.
Goods will be delivered on business days only, between the hours of 9 am – 5 pm. We cannot deliver on weekends or public holidays. Pick up times from your local dealer are at the dealer’s discretion and are to be organised between the customer and the dealer. Orders placed on a weekend or public holiday will be processed the next business day.
From time to time we will initiate either a servicing or recall campaign to improve the quality and safety of your UBCO vehicle.
With an overly cautious approach to safety and quality, we will initiate these campaigns over and above any regulatory requirements. We encourage you to participate in our servicing or recall campaigns, and will let you know what you need to do.
We will contact registered owners of models included in these campaigns, notify the relevant authorities, and aim to make any checks and repairs as easy as possible.
You can help by making sure we have the most up-to-date information for you by:
• ensuring you have filled out your UBCO Warranty Registration form
• ensuring your details are up to date with the NZTA for road registered models
• signing up for our general updates with your email address at the bottom of this page.
UBCO has launched a voluntary recall campaign involving wheel hub motors on certain UBCO 2X2 vehicles sold new between January 2020 – January 2022.
If you purchased your 2X2 vehicle in this period, you can check with us if your model is affected by contacting your local customer service representative:
• US: supportus@ubcobikes.com
• NZ: support@ubcobikes.com or 0800 822 6292
• UK: uk@ubcobikes.com
• EU: europe@ubcobikes.com
• AU: supportau@ubcobikes.com.
If your vehicle is affected, we'll provide you with information about how to arrange the required inspection, free of charge, and take advantage of a complimentary wheel hub service, at your local UBCO agent.
Need more info? check out our CUSTOMER resources or contact us.
